Mastering Tough Conversations: Turn Conflict into Clarity, Accountability, and Results

Paul Pelletier 
Instructor: Paul Pelletier 
Date: Tuesday May 12, 2026
Time:

10:30 AM PDT | 01:30 PM EDT

Duration: 60 Minutes
Webinar Id: 26783

Price Details

Live Webinar
$150. One Attendee
$290. Unlimited Attendees
Recorded Webinar
$190. One Attendee
$390. Unlimited Attendees
Combo Offers   (Live + Recorded)
$289 $340   One Attendee
$599 $680   Unlimited Attendees

Unlimited Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months (Access information will be emailed 24 hours after the completion of live webinar)

Overview:

Conflict is inevitable-but poor handling is not. This high-impact session equips leaders with practical tools to confidently navigate difficult conversations, reduce escalation, and strengthen relationships. Participants will learn how to address issues early, communicate clearly, and turn tension into productive outcomes

Why you should Attend:

  • Avoiding or mishandling difficult conversations
  • Escalating conflicts and strained relationships
  • Lack of accountability and clarity
  • Communication breakdowns

Areas Covered in the Session:

  • A proven framework for handling tough conversations
  • Techniques to de-escalate tension and manage emotions
  • How to address issues early without damaging trust
  • Strategies to turn conflict into better decisions and outcomes

Who Will Benefit:

  • All

Speaker Profile
Paul Pelletier LL.B. CAPS PMP is a corporate lawyer, professional speaker, project manager and business leader specializing in workplace culture, conflict management, and leadership support. He is passionate about building teams that are high-performing, connected, resilient and conflict-ready. Paul is a regular presenter at conferences and represented by the National Speakers Bureau. He is also the author of two books, including The Workplace Bullying Handbook.

Paul’s clients include professional associations (healthcare, dental, construction, engineering, project management), policing organizations, universities, tech companies, airlines, travel industry companies, construction companies and all levels of government

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