Delivering Difficult Messages with Confidence: How to Communicate Bad News Without Damaging Relationships

Paul Pelletier 
Instructor: Paul Pelletier 
Date: Thursday May 28, 2026
Time:

10:30 AM PDT | 01:30 PM EDT

Duration: 60 Minutes
Webinar Id: 26786

Price Details

Live Webinar
$150. One Attendee
$290. Unlimited Attendees
Recorded Webinar
$190. One Attendee
$390. Unlimited Attendees
Combo Offers   (Live + Recorded)
$289 $340   One Attendee
$599 $680   Unlimited Attendees

Unlimited Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months (Access information will be emailed 24 hours after the completion of live webinar)

Overview:

Leaders regularly deliver bad news-budget cuts, performance concerns, project changes. Done poorly, it damages trust. Done well, it strengthens credibility. This session provides a structured approach to delivering difficult messages with clarity, empathy, and professionalism.

Why you should Attend:

  • Fear of delivering bad news
  • Emotional reactions from stakeholders
  • Miscommunication and misunderstanding
  • Damaged relationships

Areas Covered in the Session:

  • A step-by-step approach to delivering difficult messages
  • How to prepare and frame conversations effectively
  • Techniques to manage reactions and maintain trust
  • Turning difficult conversations into leadership opportunities

Who Will Benefit:

  • All

Speaker Profile
Paul Pelletier LL.B. CAPS PMP is a corporate lawyer, professional speaker, project manager and business leader specializing in workplace culture, conflict management, and leadership support. He is passionate about building teams that are high-performing, connected, resilient and conflict-ready. Paul is a regular presenter at conferences and represented by the National Speakers Bureau. He is also the author of two books, including The Workplace Bullying Handbook.

Paul’s clients include professional associations (healthcare, dental, construction, engineering, project management), policing organizations, universities, tech companies, airlines, travel industry companies, construction companies and all levels of government

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